24/7 Remote IT Support
It’s no secret that computer or network issues can arise at any time. Our dedicated 24-hour emergency IT support service is on-hand to rapidly resolve any frustrating issues that arise, even after hours! Get in touch and we will have you up and running again in no time.
Flat Hourly Rate
Our IT Support services come with a completely transparent flat hourly rate. That means no hidden or added costs to ensure you know exactly what you are getting.
Relish the flexibility of an experienced, qualified, professional IT workforce, without the commitment of lock-in contracts or the hassle of the recruitment process. Our “Prepaid Support Packs” allow you to augment your own team’s capabilities by accessing Ex-Tech’s specialist teams.
Ex-Tech “Pre-Paid Support Packs” place you squarely in the driver’s seat giving you total control of exactly how and when you utilise the Ex-Tech team. Adjust the package to suit your organisation’s needs and help to streamline and minimise your IT expenditure.
Client Testimonials
We have been using Ex-Tech’s Managed Services for over 12 months now and they are excellent at ensuring our systems are working and coordinating with our IT department in America.
Dean (Global CFO - Daniels International)
Before we partnered with Ex-Tech, we had an outdated infrastructure and Windows servers. Our previous IT support partner helped us for years, but the support was slow and not much guidance to improve was given. Ex-Tech updated us to a NAS on-premise backup solution for fast restore. They also made our business more secure by implementing a firewall and DMZ server as we work with the defence industry, resulting in a far more effective and secure disaster recovery plan. Would highly recommend!
Mohammed (IT Administrator – CableX)
We have been utilising Ex-Tech since early 2020 to support our Melbourne office team with any issues, as well as procuring and setting up devices for new hires. Our support engineer is knowledgeable, professional, and personable, going above and beyond for our users to ensure they feel supported, and our senior leadership often praises their efforts. Most issues are resolved quickly or escalated to higher support tiers internally. They have been a valuable resource to us, especially during the pandemic.
Tim Mayer (IT Project Engineer - Daniels Health)
Ex-Tech solution services’ expertise and dedication have been invaluable in ensuring the smooth functioning of our IT infrastructure and supporting our mission of delivering quality services to individuals with disabilities. The responsiveness and efficiency are truly commendable. Whenever we encounter technical issues or require support, their team is quick to respond and resolve the problems with minimal disruption to our operations. Their knowledgeable and friendly staff have been a pleasure to work with, always going above and beyond to ensure our satisfaction.
Harpreet Singh (Marcomm Officer - Elevate Support Care)
Let's Go Turning Your Vision Into Profits
Ex-Tech eliminates the need for you to waste precious time and resources on the maintenance and upkeep of your IT infrastructure so you can focus on what’s paramount – the growth and success of your business. Ready to elevate your IT infrastructure? Contact us to schedule your FREE assessment today!
